If you are unable to unlock the bike by scanning the QR code, try entering the Bike Number below the QR code section. If the lock still does not open, then please close the app and try to scan the QR code again. If you repeatedly cannot unlock the bike, please follow the advice below: • If your phone’s Bluetooth is on, please turn it off and turn it on again. • If the bicycle is kept in dark and your phone cannot scan the QR code, please use the torch icon to turn on the phone light. This will help the camera to read the QR code properly. • If the app prompts you with “Enable Bluetooth”, please allow Rodo app to use your Bluetooth to open the lock. • After successful scanning of the QR code, if you hear a buzz sound from the lock and the lock did not open, then please wiggle the lock and the back wheel. The bike will beep and then try to scan the QR code again. • If the app is not showing the bike on map screen, then this bike might be temporarily unusable. Please wait for our maintenance team to intervene. Your safety is Rodo’s first priority. • If you tried all of the above and still can’t unlock the bike, please help Rodo by creating a ticket using Rodo Support Rodo on your app.